Returns & Exchanges
At BetterMe Store, we want you to be fully satisfied with your fitness gear, which is why we offer a 30-day window for returns or exchanges on all unworn and unwashed items. Our goal is to ensure you have the right equipment to reach your peak performance without any hurdles.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are still attached and the equipment is in its original condition.
Ship It Back
Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship out your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing